Botmaker
Visit websiteBuild AI agents for WhatsApp, email and voice customer conversations.
Verified Nov 2, 2026
What is Botmaker?
Botmaker is a conversational platform for building AI agents that handle customer conversations and back-office processes across messaging apps, email and voice. Agents are built with prompts and run on a state architecture, so teams can define what the agent knows, what it is allowed to do, and when a human takes over.
The platform connects agents to WhatsApp, Instagram, webchat, email and phone calls, and includes a live chat workspace for human agents. It also provides a notifications engine for sending WhatsApp campaigns and reminders at scale, plus native integrations with CRM, ERP, payment and ecommerce systems and custom APIs. A single dashboard is used to design, orchestrate and supervise agents that qualify leads, answer support questions, process orders and handle collections calls.
Botmaker is an official Meta WhatsApp Business Solution Provider and lists SOC 2 Type II compliance. Accounts can be created for free with up to 300 initial conversations; paid plans are billed monthly and priced by conversation volume, with extra conversations charged per unit. The company also offers free training courses through Botmaker Academy.
What can Botmaker do?
Autonomous AI agents
Agents that understand, decide and resolve end-to-end processes across messaging, email and voice.
Omnichannel deployment
Run agents on WhatsApp, Instagram, webchat, email, voice and more than 20 channels.
Human handoff
Live chat lets support staff step in when an agent cannot resolve a conversation.
WhatsApp campaign engine
Send marketing messages and reminders to many recipients from one dashboard.
System integrations
Connect agents to CRM, ERP, payment, ecommerce and custom APIs.
Who is Botmaker for?
- Customer support teams
- Automate common questions on WhatsApp and other channels and hand complex cases to staff.
- Sales teams
- Qualify leads and answer product questions around the clock.
- Marketing teams
- Run WhatsApp notification campaigns and reminders.
- Operations teams
- Automate order handling, collections and other back-office processes.
How much is Botmaker?
Official pricingStandard
$149/mo
Scale
$249/mo
Pro
$499/mo
Enterprise
See website
Free plan: A free account includes up to 300 initial conversations.
Frequently asked questions
How much does Botmaker cost?
Paid plans are billed monthly: Standard is $149, Scale $249 and Pro $499. Enterprise pricing is quoted on request.
Is there a free plan?
You can create a free account with up to 300 initial conversations. After that, a paid plan is required.
What happens if I go over my conversation limit?
Extra conversations cost $0.07 each on Standard, $0.06 on Scale and $0.05 on Pro.
Which channels does it support?
WhatsApp, Instagram, webchat, email and voice, plus more than 20 chat and voice channels in total.
Can it connect to my existing systems?
Yes. Native integrations cover CRM, ERP, payment and ecommerce systems, and custom APIs can be connected.
Is Botmaker an official WhatsApp provider?
Yes, it is a Meta WhatsApp Business Solution Provider and lists SOC 2 Type II compliance.
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